TA FAQs

TA FAQs

  • Bookmark: www.yourtraveltraining.com/2026 for our live webinar schedule and replays.
  • Fundamental Training: Complete the required modules as outlined in your onboarding checklist.
  • Ongoing Learning: Attend at least one live webinar training per week.
  • TESS is the CRM platform used to manage your travel business. 
  • Activation: You will receive your activation email in approximately 24-48 business hours after joining Cornerstone. The email will come from Travel ESolutions to the ORIGINAL email you signed up with. You may need to check your SPAM folder. For help, contact alyssa@cornerstone-travel.com.
  • Begin supplier registration when prompted in your fundamental training.
  • Follow the supplier-specific guides on the Supplier page area found on Agent Access.
  • For login issues or requests, email Alison, Sabrina, Brooklyn, Sara, or Giovanna.
  • Commissions are paid according to the 80/20 split for basic, and 9-/10 split for pro 30 days after travel is completed and as long as suppliers have paid out.
  • All travel booked under Cornerstone’s credentials MUST be placed in the TESS CRM.
  • If it has been over 90 days from the end of the trip and you have not been paid, please complete a Where Is My Commission form located in Agent Access. Side note: A lot of directly booked hotel suppliers will not research commission until the 90 day period has been met which is why it is implemented into the commission terms of 99% of host agencies.
  • There is a minimum commission payout of $75. This means that all commissions will be held until the overall total is $75. 
  • For commission questions, contact breanna@cornerstone-travel.com or molly@cornerstone-travel.com.
  • Forms are found on the Commission FAQ page which is accessed by clicking the button labeled Commission FAQ on the main page of Agent Access. 
  • Forms are automatically submitted but be sure to download them as well!
  • Questions can be emailed to kyle@cornerstone-travel.com or alyssa@cornerstone-travel.com .
  • For booking assistance, reach out to vickie@cornerstone-travel.com.
  • For escalated client issues or account changes, contact amy@cornerstone-travel.com. 
  • For 24/7 assistance you can reach your agent network through our Facebook group. Please note, corporate mentors CANNOT access your account or see your commission. These questions must be sent to the proper corporate department.
  • Address: 1021 61st Street, Suite 500B, Galveston, Texas 77551 
  • Phone: 281-968-8108 
  • CLIA: 00044455 
  • TRUE: 99929955 
  • VAX Agency ID: 2817567565 
  • Hilton Code: ABCHilton 
  • TESS Short Name: MyTAPortal

Search for the group link provided in the onboarding email as well as on the Getting Started page and on Agent Access. Answer all group questions for approval.

  • Complete at least two supplier certifications based on your niche (e.g., cruises, resorts).
  • Certifications can be found on supplier agent portals.
  • Attend at least one live training per week.
  • Stay active in the Facebook group and keep up with company communications.
  • Optional: Book at least 2 land or 2 cruise packages to build experience.

For urgent issues, email amy@cornerstone-travel.com with “URGENT” in the subject line.

  • A lot of suppliers require that agents have a form of identification to prove they are actual TA’s. This is done by getting your Independent Agent CLIA card at cruising.org. Please note that there is an additional yearly fee which is NOT covered by Cornerstone or your hosting fee. The yearly membership with CLIA is again, for identification purposes only and it is against our terms and agreements to use it to register with suppliers and book commissionable trips under it. (Pro Accounts will be reimbursed after 90 days on the Pro Account.
  • As an alternative to purchasing your CLIA card, please remember that you get money back in the form of commission. 
  • We also offer our agents suppliers that allow us to book at net cost versus gross.
  • Yes. We have an affiliate logo that must be listed on all print items as well as our SOTs for Florida and California. 
  • The logo is found on the Facebook group as well as on Agent Access.

No. You are covered under Cornerstone and we have to report all active agents to the state each year.

You can charge a service fee to any client UNLESS they live in the State of Florida. It is against the law to charge a separate service fee to clients in that state.

  • You will apply for and get an Independent Travel Agent With A Host Seller of Travel. 
  • All information is under the Florida Residents tab in Agent Access.
  • Yes you are covered under Cornerstone’s Error and Omission Insurance.
  • Our policy covers $1.5 million per agent, per occurrence.
  • The deductible is $500 per claim. The agent is responsible for the deductible.
  • Cornerstone works with thousands of suppliers worldwide. While we do have a basic list, it would be overwhelming, especially to new agents to have all of the suppliers listed.
  • Commission percentages can vary each quarter depending on sales made by the agency as a whole. To change each percentage for every supplier we work with would take a number of staff members an immense amount of manpower hours.

ABSOLUTELY!

  • Our corporate mentors as well as our training program reiterate the importance of papertrails and keeping all booking paperwork for no less than 7 years. 
  • This includes emails, text messages, and any paperwork signed by the client. 
  • Make sure to use Credit Card Authorization forms as well as keeping in contact with clients.
  • 99% of suppliers pay through payment processors such as Onyx, PaymodeX, etc. Those processors pay when the supplier schedules payout to us, the agency. Unfortunately, not all payments are sent as scheduled or they get lost in transfer. 
  • When events like this happen, we have to contact the payment processor and they perform an audit on the payment. If they cannot find the payment, we then have to contact the supplier, have them retract the payment, and resubmit. 
  • This is why it is vital you submit a Where Is My Commission form to us and allow us to do the investigating.
  • We do not pay until the end of the trip to allow the supplier time to process all commission for the trip for you the agent.
  • Any commission recalls will conclude within 30 days post trip. Waiting the 30 days protects us as an agency and you as the agent should the commission be recalled. 
  • Most chargebacks will also occur within 30 days post trip. Again, waiting allows us a safety net and you a safety net in the event of a chargeback
  • To ensure you don’t have to wait until the end of the policy, for annual plans only, enter the date of sale as the beginning of the “trip” and then 30 days later as the end of the “trip”.
  • Example: Annual policy sold on 7/15/25. The beginning of the trip in the booking tab is 7/15/25, and the end of the trip is 8/15/25. This allows the insurance company time to pay us the commission so we can get it to you!

Beginning Tuesday, July, 22, 2025, Cornerstone will be paying commissions will be paid out every Tuesday and Thursday on a weekly basis.

There is a $5 ACH transaction charge on all payouts

  • The Agency Owner Program is a referral program offered by Cornerstone.
  • Agency Owners get paid the same amount Cornerstone does for each referral they make.
  • The amount is $10-$15 per active referral per month and 5-10% of the remaining 10-20% commission for every referral’s bookings.
  • These bonuses are paid on a monthly basis. (The first Tuesday or Thursday of each month.)
  • For referrals, you will simply send them to our website, travelwithcornerstone.com and they will go to Join Our Company.
  • They will list your TESS Username as the referring agent.
  • Make sure you are logged in at travelwithcornerstone.com with the email that has an active subscription linked to it.
  • Click your name at the top of the page.
  • Click Subscriptions.
  • Under your current plan, you will see a link to change your payment card.
  • Make sure you are logged in at travelwithcornerstone.com with the email that has an active subscription linked to it.
  • Click your name at the top of the page.
  • Click Profile.
  • In your information you will see a link that allows you to change your login email.
  • Make sure you are logged in at travelwithcornerstone.com with the email that has an active subscription linked to it.
  • Click your name at the top of the page.
  • Click Subscriptions.
  • Under your current plan you will find the link to cancel.
  • SNAP is a Sabre based GDS provided by Travel Leaders Network.
  • To get access to SNAP, you must start your Profile on Agent Profiler. 
  • Once we approve your profile, you are then granted permission to Agent Universe where SNAP is under the Booking Tools tab.

ADDITIONAL RESOURCES
CLIA cruising.org
Online Travel Training (OTT) onlinetraveltraining.com
Travel Agent University travelagentuniversity.com
Travel Agent Academy travelagentacademy.com
ASTA asta.org
The Travel Institute thetravelinstitute.com
CCRA ccra.com
ZOOM zoom.us